30 Days Return Warranty
We pride ourselves on our product quality and strict quality control but to provide you with maximum peace of mind we offer a comprehensive 30 Days Return Warranty. Defective merchandise including stains, zipper malfunction, ripped or torn fabric, poor quality material, obvious color difference to photos, and major difference between the photographed product and the product received are subject to exchange within 30 days.
☆Please note that :
-The Return/exchange Policy excludes perceived quality, fabric, color aberration issues caused by personal or subjective judgment & size issues caused by personal neglect since we have indicated the size,color and fabric on our page.
- All the exchange or refund will be processed once we have received the item(s) at our international return center in Shanghai.
I . RETURN PROCESS: SUPPORT@RETROWE.COM
If you have a problem after receiving your order please send an email to our customer service at support@RETROWE.com
To guarantee a fast and smooth warranty process:
- Please send us your order number, and describe the issue and provide us with a picture(s) that displays the problem.
- Once we have received your information we will reply to you within 2 working days.
- Please do not send returns to the address on the package received; only send them to the address that our customer service has provided. A return or exchange will only be valid when it is accepted by our customer service center.
II . RETURN POLICY
- You can return items within 30 days after received. We have a friendly customer service team who are here to serve you. All you need do is to contact us and describe the problem or the reason for return along with your order number.
- Items should not be worn outside nor washed and any label should be attached.
- We are responsible for the following defects returned within 30 days: stains, zipper malfunction, ripped or torn fabric, poor quality material, obvious color difference, major difference between the photographed product and the product received.
- If you have chosen the wrong size/color or do not like the item (item is not faulty), we allow a return once we have received relevant information. The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.
- No exchange or return or amendments on promotional items or items on sale.
III . EXCHANGE & REFUND
You are guaranteed to obtain a refund or an exchange once we have received your return.
Ⅳ . SHIPPING FEES
- RETROWE is not liable for shipping fees under the following circumstances:
- Garment doesn't fit;
- Customer has changed mind or dislikes the item.
Ⅴ. PACKAGE RETURNED
- Please tell us the tracking number after you have returned an item.
- In case you have any other questions please do not hesitate to get in touch with our customer service at firstname.lastname@example.org